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Call us for all your car needs! 717-626-5706

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

ASSOCIATIONS

  • IDENTIFIX
  • ALL-DATA
  • WIX
  • INTERSTATE BATTERIES
  • JASPER
  • Car Care Aware

Testimonials

  • Great experience! Friendly reception staff, and comfortable area to wait. Complimentary coffee was a plus. Fair pricing and fast service. I will return with my vehicle in the future.
    -Alicia B.

  • Today was my first time using Garman' s garage for a service. Due to my own error, I was not on time for my appointment, but they kindly did my service anyways. The waiting area was nice, and it felt welcoming. All the staff was very nice. I requested my tires to be rotated, however they were too bald. I was not aware Garmans also does tires (very convenient). I did comparative tire shopping, and they were able to get me the best deal. I will be a repeat customer!
    -Brittany M.

  • I have taken a few of my trucks here, my appointments were always completed on time, thorough and affordable. I would recommend this garage.
    -Gareth F.

  • Excellent service and they got my car in right away when I called. Ty so much!!
    -Carolyn H.

  • Good service good prices. Highly recommend!
    -Leroy P.

  • Very nice, they towed my vehicle when I was in an accident.
    -Madison C.